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09:10:33",298,82,{"thumbnail":286,"thumbnail-width":197,"thumbnail-height":284,"medium":278,"medium-width":283,"medium-height":284,"medium_large":278,"medium_large-width":283,"medium_large-height":284,"large":278,"large-width":283,"large-height":284,"1536x1536":278,"1536x1536-width":283,"1536x1536-height":284,"2048x2048":278,"2048x2048-width":283,"2048x2048-height":284,"gform-image-choice-sm":278,"gform-image-choice-sm-width":283,"gform-image-choice-sm-height":284,"gform-image-choice-md":278,"gform-image-choice-md-width":283,"gform-image-choice-md-height":284,"gform-image-choice-lg":278,"gform-image-choice-lg-width":283,"gform-image-choice-lg-height":284,"hd":278,"hd-width":283,"hd-height":284,"hd@2x":278,"hd@2x-width":283,"hd@2x-height":284,"hd--lg":278,"hd--lg-width":283,"hd--lg-height":284,"hd--lg@2x":278,"hd--lg@2x-width":283,"hd--lg@2x-height":284,"hd--md":278,"hd--md-width":283,"hd--md-height":284,"hd--md@2x":278,"hd--md@2x-width":283,"hd--md@2x-height":284,"hd--sm":278,"hd--sm-width":283,"hd--sm-height":284,"hd--sm@2x":278,"hd--sm@2x-width":283,"hd--sm@2x-height":284,"hd--xs":278,"hd--xs-width":283,"hd--xs-height":284,"hd--xs@2x":278,"hd--xs@2x-width":283,"hd--xs@2x-height":284,"content-media":278,"content-media-width":283,"content-media-height":284,"content-media@2x":278,"content-media@2x-width":283,"content-media@2x-height":284,"content-media-lg":278,"content-media-lg-width":283,"content-media-lg-height":284,"content-media-lg@2x":278,"content-media-lg@2x-width":283,"content-media-lg@2x-height":284,"card":278,"card-width":283,"card-height":284,"card@2x":278,"card@2x-width":283,"card@2x-height":284,"card--lg":278,"card--lg-width":283,"card--lg-height":284,"card--lg@2x":278,"card--lg@2x-width":283,"card--lg@2x-height":284,"card--md":278,"card--md-width":283,"card--md-height":284,"card--md@2x":278,"card--md@2x-width":283,"card--md@2x-height":284,"post-card":278,"post-card-width":283,"post-card-height":284,"post-card@2x":278,"post-card@2x-width":283,"post-card@2x-height":284,"team-card":278,"team-card-width":283,"team-card-height":284,"team-card@2x":278,"team-card@2x-width":283,"team-card@2x-height":284,"team-card--lg":278,"team-card--lg-width":283,"team-card--lg-height":284,"team-card--lg@2x":278,"team-card--lg@2x-width":283,"team-card--lg@2x-height":284,"team-card--md":278,"team-card--md-width":283,"team-card--md-height":284,"team-card--md@2x":278,"team-card--md@2x-width":283,"team-card--md@2x-height":284,"team-card--sm":278,"team-card--sm-width":283,"team-card--sm-height":284,"team-card--sm@2x":278,"team-card--sm@2x-width":283,"team-card--sm@2x-height":284,"team-modal":278,"team-modal-width":283,"team-modal-height":284,"team-modal@2x":278,"team-modal@2x-width":283,"team-modal@2x-height":284,"contained":278,"contained-width":283,"contained-height":284,"contained@2x":278,"contained@2x-width":283,"contained@2x-height":284,"contained--lg":278,"contained--lg-width":283,"contained--lg-height":284,"contained--lg@2x":278,"contained--lg@2x-width":283,"contained--lg@2x-height":284,"contained--md":278,"contained--md-width":283,"contained--md-height":284,"contained--md@2x":278,"contained--md@2x-width":283,"contained--md@2x-height":284,"contained-boxed":278,"contained-boxed-width":283,"contained-boxed-height":284,"contained-boxed@2x":278,"contained-boxed@2x-width":283,"contained-boxed@2x-height":284,"contained-boxed--lg":278,"contained-boxed--lg-width":283,"contained-boxed--lg-height":284,"contained-boxed--lg@2x":278,"contained-boxed--lg@2x-width":283,"contained-boxed--lg@2x-height":284,"contained-boxed--md":278,"contained-boxed--md-width":283,"contained-boxed--md-height":284,"contained-boxed--md@2x":278,"contained-boxed--md@2x-width":283,"contained-boxed--md@2x-height":284,"logo":287,"logo-width":288,"logo-height":234,"logo@2x":278,"logo@2x-width":283,"logo@2x-height":284,"logo-sm":289,"logo-sm-width":290,"logo-sm-height":240,"logo-sm@2x":291,"logo-sm@2x-width":292,"logo-sm@2x-height":243,"logo-lg":291,"logo-lg-width":292,"logo-lg-height":243,"logo-lg@2x":278,"logo-lg@2x-width":283,"logo-lg@2x-height":284},"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2024/09/futurewater-150x82.png","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2024/09/futurewater-164x45.png",164,"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2024/09/futurewater-145x40.png",145,"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2024/09/futurewater-291x80.png",291,"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2024/09/futurewater.png 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our own developments and news.","Thank you!","\u003Cp>You’ve successfully signed up to our email list.\u003C/p>\n\u003Cp>You can also follow us on LinkedIn.\u003C/p>\n",{"enabled":315,"settings":315},null,{"confirmation_heading":312,"confirmation_message":317},"\u003Cp>We aim to respond within three working days.\u003C/p>\n\u003Cp>You can also connect with us on LinkedIn.\u003C/p>\n",{"linkedin":319},{"title":320,"url":321,"target":13},"LinkedIn","https://www.linkedin.com/company/horizon-water-infrastructure/",[],[324],{"id":325,"date":326,"date_gmt":327,"guid":328,"modified":326,"modified_gmt":327,"slug":330,"status":331,"type":332,"link":333,"title":334,"content":336,"excerpt":337,"author":338,"featured_media":339,"comment_status":340,"ping_status":340,"sticky":172,"template":13,"format":341,"meta":342,"categories":343,"tags":345,"class_list":346,"acf":354,"yoast_head":379,"yoast_head_json":380,"featured_image_rendered":450,"primary_category":507,"_links":514},1486,"2026-08-05T11:44:23","2026-08-05T10:44:23",{"rendered":329},"https://wp.horizonwaterinfrastructure.co.uk/?p=1486","three-lessons-from-mobilising-southern-waters-smart-metering-programme-horizon-water-infrastructure","publish","post","https://wp.horizonwaterinfrastructure.co.uk/insights/three-lessons-from-mobilising-southern-waters-smart-metering-programme-horizon-water-infrastructure/",{"rendered":335},"Three lessons from mobilising Southern Water’s smart metering programme",{"rendered":13,"protected":172},{"rendered":13,"protected":172},5,1492,"closed","standard",{"_acf_changed":172,"footnotes":13},[344],3,[],[347,332,348,349,350,351,352,353],"post-1486","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles",{"sections":355,"featured_video":13,"override_hero_media":172,"hero_media":371,"related_posts":373},[356,364],{"background":357,"animation":358,"no_padding":172,"layouts":359,"background_video":315},"blue-300","none",[360],{"acf_fc_layout":361,"content":362,"reduced_container":172,"alignment":363},"content","\u003Cp>\u003Cstrong>Summary\u003C/strong>\u003C/p>\n\u003Cp>Mobilising a smart metering programme is about much more than getting the first meters into the ground. Drawing on Horizon Water Infrastructure’s team’s vast expertise and recent experience leading Southern Water’s Meter Upgrade Programme, Programme Director Richard Channell shares three lessons from mobilising one of the UK’s largest smart water meter programmes.\u003C/p>\n\u003Cp>\u003Cstrong>Mobilisation determines whether a programme succeeds\u003C/strong>\u003C/p>\n\u003Cp>When \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/contract-award-notice-southern-water-appoints-horizon-water-infrastructure-for-water-meter-upgrade-rollout/\" target=\"_blank\" rel=\"noopener\">Horizon Water Infrastructure was appointed to lead Southern Water’s Meter Upgrade Programme\u003C/a>, we had less than three months to mobilise the Horizon Water Infrastructure Southern Water Alliance – which brought together Southern Water, Horizon Water Infrastructure, SUEZ and M Group Water to deliver the programme.\u003C/p>\n\u003Cp>By six months into delivery, over 150,000 smart water meters had been installed. That’s a delivery rate of more than 1,000 installations per day.\u003C/p>\n\u003Cp>Reaching that milestone didn’t happen by chance. By the time the first meter was installed, most of the decisions that would determine whether the programme could scale had already been made.\u003C/p>\n\u003Cp>We put the essentials in place during the mobilisation stage, including:\u003C/p>\n\u003Cul>\n\u003Cli>Programme governance\u003C/li>\n\u003Cli>Commercial frameworks\u003C/li>\n\u003Cli>Supply chain and logistics.\u003C/li>\n\u003Cli>Recruitment, training and accreditation\u003C/li>\n\u003Cli>Technology and data integration\u003C/li>\n\u003Cli>Customer engagement\u003C/li>\n\u003Cli>Operational readiness\u003C/li>\n\u003C/ul>\n\u003Cp>The quality of those early decisions shaped everything that followed since.\u003C/p>\n\u003Cp>In this article, I’ll share my three main takeaways from mobilising one of the UK’s largest smart water meter programmes, and what they show water companies about building delivery models that can sustain momentum throughout \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/for-smart-metering-to-succeed-water-companies-should-look-beyond-amp8/\" target=\"_blank\" rel=\"noopener\">AMP8 and beyond.\u003C/a>\u003C/p>\n\u003Cp>\u003Cstrong>1. Governance should be established before delivery begins\u003C/strong>\u003C/p>\n\u003Cp>Every smart metering programme becomes more complex as it grows – it’s one of the most\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/why-smart-water-meter-rollouts-lose-momentum-at-scale/\" target=\"_blank\" rel=\"noopener\"> common reasons smart water rollouts lose momentum\u003C/a>. That’s why governance needs to be established before the first customer appointment.\u003C/p>\n\u003Cp>During mobilisation, we agreed:\u003C/p>\n\u003Cul>\n\u003Cli>How decisions would be made\u003C/li>\n\u003Cli>Who was accountable for what\u003C/li>\n\u003Cli>How risks would be managed\u003C/li>\n\u003Cli>How issues would be escalated\u003C/li>\n\u003C/ul>\n\u003Cp>Those discussions don’t usually attract much attention – but once delivery is underway, they’re what keep a programme moving.\u003C/p>\n\u003Cp>When governance is clear, teams spend less time waiting for decisions, issues are resolved more quickly, and everyone understands how the programme should operate. In short, investing time in governance at the start saves considerably more time later.\u003C/p>\n\u003Cp>\u003Cstrong>2. Partnership models work best when they operate as one programme\u003C/strong>\u003C/p>\n\u003Cp>The Horizon Water Infrastructure Southern Water Alliance brought together four organisations with different responsibilities and different areas of expertise. That diversity was one of the programme’s greatest strengths – but it also had the potential to become one of its biggest challenges.\u003C/p>\n\u003Cp>Our priority during mobilisation wasn’t just coordinating four organisations. It was \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/why-water-companies-need-integrated-advisory-delivery-and-funding/\" target=\"_blank\" rel=\"noopener\">creating one delivery team with shared objectives, shared governance and shared accountability\u003C/a>. That meant problems were solved by the people best placed to solve them, regardless of which organisation they worked for.\u003C/p>\n\u003Cp>It sounds straightforward, but it requires trust, clear communication and a willingness to focus on the programme rather than individual organisations. Looking back, I believe that’s been one of the biggest reasons the programme has continued to maintain momentum as delivery has scaled.\u003C/p>\n\u003Cp>\u003Cstrong>3. Continuous improvement starts on day one\u003C/strong>\u003C/p>\n\u003Cp>Mobilisation isn’t about producing a plan that never changes. It’s about \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/how-smart-water-programmes-can-stay-adaptable/\" target=\"_blank\" rel=\"noopener\">creating an adaptable smart meter programme\u003C/a> that can keep improving during rollout.\u003C/p>\n\u003Cp>As delivery has progressed, we’ve continually reviewed how we work, looking at everything from customer communications and planning through to field operations and programme management.\u003C/p>\n\u003Cp>The questions are simple:\u003C/p>\n\u003Cul>\n\u003Cli>Where are customers experiencing unnecessary friction?\u003C/li>\n\u003Cli>Which processes are slowing delivery?\u003C/li>\n\u003Cli>How can we better support field teams?\u003C/li>\n\u003Cli>What lessons from this phase should improve the next?\u003C/li>\n\u003C/ul>\n\u003Cp>Most improvements are incremental. Individually, they might seem small. Collectively, however, they improve efficiency, strengthen the customer experience and help maintain performance as the programme grows.\u003C/p>\n\u003Cp>That’s why I don’t judge mobilisation by how quickly a programme goes live. I judge it by whether the programme is still performing well months and years later.\u003C/p>\n\u003Cp>Reaching more than 150,000 smart water meters was an important milestone for Southern Water, our team, and our partners. But for me it’s more than that – it’s proof that investing the time to mobilise properly was the right decision.\u003C/p>\n\u003Cp>\u003Cstrong>Get in touch with Horizon Water Infrastructure\u003C/strong>\u003C/p>\n\u003Cp>Horizon Water Infrastructure can help water companies build smart metering programmes with the governance, delivery model and operational foundations needed to perform throughout AMP8 and beyond.\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/contact/\" target=\"_blank\" rel=\"noopener\">Speak to Horizon Water Infrastructure about mobilising your smart metering programme.\u003C/a>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cstrong>Credits\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>Richard Channell is our programme director at \u003C/em>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/\">\u003Cem>Horizon Water Infrastructure\u003C/em>\u003C/a>\u003Cem>. He has been involved in smart metering programmes since 2008, initially for electricity and gas. While at Arqiva, he worked on the smart metering programmes at Thames Water and Anglian Water, before later joining Thames himself. He brings experience of being both a supplier of smart metering technology and customer to bear in his role at Horizon Water Infrastructure.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>The Southern Water Smart Meter Upgrade Programme is delivered through a Funded Data-as-a-Service model led by Horizon Water Infrastructure, bringing together SUEZ and M Group Water to form the Horizon Water Infrastructure Southern Water Alliance.\u003C/em>\u003C/p>\n","left",{"background":365,"animation":358,"no_padding":172,"layouts":366,"background_video":315},"deepBlue",[367],{"acf_fc_layout":368,"select_team_members":307,"team_members":369},"team_cards",[370],286,{"media":372},{"image":315,"video":315},[374,375,376,377,378],1465,1058,986,1157,1307,"\u003C!-- This site is optimized with the Yoast SEO plugin v23.9 - https://yoast.com/wordpress/plugins/seo/ -->\n\u003Ctitle>Three lessons from mobilising Southern Water’s smart metering programme - Horizon Water Infrastructure\u003C/title>\n\u003Cmeta 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Channell",{"rendered":582,"protected":172},"\u003Cp>Richard is the custodian and lead for our water company clients’ smart meter programmes, ensuring the delivery of our Data-as-a-Service (DaaS) solutions, on time and to budget, ensuring top-tier customer service – all whilst prioritising health and safety. With over 30 years of experience, including the past decade where he shaped UK smart metering solutions in the water sector, Richard brings deep knowledge and hands-on expertise to this role.\u003C/p>\n\u003Cul>\n\u003Cli>Successfully led the DaaS smart metering technology and commercial strategy for Thames Water.\u003C/li>\n\u003Cli>Demonstrated success in delivering large-scale smart meter projects, including building the communications network for energy smart meters across the North of England and Scotland, whilst also managing services for Thames Water and Anglian Water.\u003C/li>\n\u003Cli>Specialises in smart meter technologies and DaaS models, with expertise in data-driven insights and digital transformation to drive water efficiency and sustainability initiatives.\u003Cb>\u003Cspan class=\"Apple-converted-space\"> \u003C/span>\u003C/b>\u003C/li>\n\u003C/ul>\n",1357,{"job_role":585,"linkedin_profile_url":586,"featured":172},"Programme 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240w",{"self":626,"collection":631,"about":634,"wp:featuredmedia":637,"wp:attachment":640,"curies":643},[627],{"href":628,"targetHints":629},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/team-member/286",{"allow":630},[520],[632],{"href":633},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/team-member",[635],{"href":636},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/types/team-member",[638],{"embeddable":307,"href":639},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/media/1357",[641],{"href":642},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/media?parent=286",[644],{"name":566,"href":567,"templated":307},[646,831,997,1153,1465,1649],{"id":374,"date":647,"date_gmt":648,"guid":649,"modified":647,"modified_gmt":648,"slug":651,"status":331,"type":332,"link":652,"title":653,"content":655,"excerpt":656,"author":338,"featured_media":657,"comment_status":340,"ping_status":340,"sticky":172,"template":13,"format":341,"meta":658,"categories":659,"tags":661,"class_list":662,"acf":665,"yoast_head":706,"yoast_head_json":707,"featured_image_rendered":744,"primary_category":793,"_links":796},"2026-07-22T16:43:00","2026-07-22T15:43:00",{"rendered":650},"https://wp.horizonwaterinfrastructure.co.uk/?p=1465","our-partnership-with-southern-water-delivers-150000-smart-meters-within-eight-months-of-mobilisation","https://wp.horizonwaterinfrastructure.co.uk/insights/our-partnership-with-southern-water-delivers-150000-smart-meters-within-eight-months-of-mobilisation/",{"rendered":654},"Our partnership with Southern Water delivers 150,000 smart meters within eight months of mobilisation",{"rendered":13,"protected":172},{"rendered":13,"protected":172},994,{"_acf_changed":172,"footnotes":13},[660],4,[],[663,332,348,349,350,351,352,664],"post-1465","category-case-studies",{"sections":666,"featured_video":13,"override_hero_media":172,"hero_media":704,"related_posts":13},[667,672],{"background":668,"animation":358,"no_padding":172,"layouts":669,"background_video":315},"cyan-300",[670],{"acf_fc_layout":361,"content":671,"reduced_container":172,"alignment":363},"\u003Cp>Horizon Water Infrastructure Southern Water Alliance – which brings together Horizon Water Infrastructure, SUEZ and M Group Water – has reached more than 150,000 live smart meters across Southern Water’s network within eight months. This milestone demonstrates how Funded Data-as-a-Service (FDaaS) enables utilities to accelerate smart metering programmes, reduce delivery risk and create long-term operational value through an end-to-end service model.\u003C/p>\n\u003Ch3>\u003Cstrong>Our work with Southern Water is already delivering results\u003C/strong>\u003C/h3>\n\u003Cp>When \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/contract-award-notice-southern-water-appoints-horizon-water-infrastructure-for-water-meter-upgrade-rollout/\">Southern Water appointed Horizon Water Infrastructure as prime contractor in 2025\u003C/a> to replace one million smart water meters over five years, it set an ambitious vision for modernising its network.\u003C/p>\n\u003Cp>Eight months on, and that programme has reached a major milestone. More than 150,000 smart water meters are now live across Southern Water’s network, delivered by the Horizon Water Infrastructure Southern Water Alliance.\u003C/p>\n\u003Cp>It isn’t just the pace of this delivery which is significant. This milestone demonstrates that there is a different way to fund and deliver large-scale smart metering. Through the UK’s first Funded Data-as-a-Service (FDaaS) model for smart metering, Southern Water is accelerating deployment while \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/traditional-appproaches-hold-back-uk-smart-water-delivery/\">reducing the complexity traditionally associated with infrastructure programmes of this scale\u003C/a>.\u003C/p>\n\u003Cp>As the programme continues towards one million meter replacements over five years, it is already delivering the operational insight needed to improve customer experience, strengthen network performance and support long-term water resilience.\u003C/p>\n\u003Cp>\u003Cstrong>Read more:\u003C/strong> \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/why-smart-water-meter-rollouts-lose-momentum-at-scale/\">Why smart water meter rollouts lose momentum at scale – and how to prevent it\u003C/a>\u003C/p>\n",{"background":365,"animation":358,"no_padding":172,"layouts":673,"background_video":315},[674,681,683,688,690,695,697,702],{"acf_fc_layout":675,"size":676,"quote":677},"quotes","regular",[678],{"text_above":679,"quote":680,"text_below":13},"Stephanie Davidovitz, Head of Smart Metering at Southern Water said: ","\"Installing 150,000 smart meters in just eight months is a fantastic achievement and demonstrates what can be accomplished through strong collaboration across the Alliance. This milestone marks an important step forward in our transformation journey, providing the data and insights needed to improve operational performance, reduce leakage, and help customers play an active role in managing their water use.\"",{"acf_fc_layout":361,"content":682,"reduced_container":172,"alignment":363},"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>Southern Water needed a delivery model that could match its ambition\u003C/strong>\u003C/h3>\n\u003Cp>Replacing one million water meters requires more than installation capacity. It requires \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/why-water-companies-need-integrated-advisory-delivery-and-funding/\">funding, technology, communications, customer engagement and long-term performance management to work together from the start\u003C/a>.\u003C/p>\n\u003Cp>That’s why Southern Water appointed Horizon Water Infrastructure to lead the Horizon Water Infrastructure Southern Water Alliance, which brings together Horizon Water Infrastructure, SUEZ and M Group Water under a single delivery model.\u003C/p>\n\u003Cp>In addition to deploying more than 150,000 smart water meters, the programme has already:\u003C/p>\n\u003Cul>\n\u003Cli>Reached a delivery rate of more than 1,000 installations per day – equivalent to one meter being changed every 2.5 minutes since programme launch.\u003C/li>\n\u003Cli>Achieved 98% network connectivity across installed meters, with performance continuing to improve.\u003C/li>\n\u003Cli>Enabled Southern Water to operate in Smart Mode, with regular, high-quality data reads already supporting customer and network outcomes.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Read more:\u003C/strong> \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/how-smart-water-programmes-can-stay-adaptable/\">How smart water programmes can stay adaptable as requirements change\u003C/a>\u003C/p>\n\u003Cp> \u003C/p>\n",{"acf_fc_layout":675,"size":676,"quote":684},[685],{"text_above":686,"quote":687,"text_below":13},"As Daniel Reilly, Managing Director of Horizon Water Infrastructure, explains:","\"Reaching more than 150,000 live meters with 98% and improving connectivity in under eight months shows what's possible when execution, accountability and scale are aligned. From contract award to operational delivery in just three months, this programme has moved faster than anything comparable in the sector.\"",{"acf_fc_layout":361,"content":689,"reduced_container":172,"alignment":363},"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>Our Funded Data-as-a-Service model helps Southern Water focus on outcomes, not just infrastructure\u003C/strong>\u003C/h3>\n\u003Cp>Our Funded Data-as-a-Service (FDaaS) model gives Southern Water a fully funded, end-to-end solution covering:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/category/case-studies/\">Proven expertise. \u003C/a>\u003C/li>\n\u003Cli>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/our-finance/\">Funding\u003C/a>.\u003C/li>\n\u003Cli>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/solution/#technology\">Technology.\u003C/a>\u003C/li>\n\u003Cli>Installation.\u003C/li>\n\u003Cli>Communications infrastructure.\u003C/li>\n\u003Cli>Meter maintenance.\u003C/li>\n\u003Cli>Long-term operational performance.\u003C/li>\n\u003C/ul>\n\u003Cp>Rather than owning the infrastructure itself, Southern Water pays for the operational data generated by the network.\u003C/p>\n\u003Cp>By bringing every stage of delivery together within one accountable prime-led model, FDaaS helps Southern Water:\u003C/p>\n\u003Cul>\n\u003Cli>Reduce upfront capital investment.\u003C/li>\n\u003Cli>Transfer delivery, technology and supply chain risk.\u003C/li>\n\u003Cli>Simplify programme governance.\u003C/li>\n\u003Cli>Improve capital efficiency.\u003C/li>\n\u003Cli>Focus on operational and customer outcomes rather than managing multiple suppliers.\u003C/li>\n\u003C/ul>\n\u003Cp>As more water companies look to modernise their networks and improve infrastructure performance, the Southern Water programme demonstrates how alternative funding and delivery models can accelerate progress while reducing complexity.\u003C/p>\n\u003Ch3>\u003Cstrong>The programme is already turning data into operational insight\u003C/strong>\u003C/h3>\n\u003Cp>The true value of smart metering comes after installation.\u003C/p>\n\u003Cp>With regular, high-quality data now flowing from the network, Southern Water is already using smart metering to improve operational performance and customer outcomes.\u003C/p>\n\u003Cp>Early results include:\u003C/p>\n\u003Cul>\n\u003Cli>Continuous flow identified in approximately 14% of monitored households, creating immediate opportunities to reduce water consumption.\u003C/li>\n\u003Cli>Earlier and more accurate leak detection.\u003C/li>\n\u003Cli>Improved demand management.\u003C/li>\n\u003Cli>Greater network resilience.\u003C/li>\n\u003Cli>More accurate billing based on actual usage.\u003C/li>\n\u003Cli>Clearer consumption insights to help customers better understand and manage their water use.\u003C/li>\n\u003C/ul>\n\u003Cp>Reliable operational insight depends on reliable communications. As part of the Horizon Water Infrastructure Southern Water Alliance, SUEZ is providing the smart metering technology that supports the programme’s long-term performance.\u003C/p>\n\u003Cp>\u003Cstrong>Read more: \u003C/strong>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/smart-water-systems-2026-insights/\">From installation to impact: Insights from the Smart Water Systems Conference 2026\u003C/a>\u003C/p>\n\u003Cp> \u003C/p>\n",{"acf_fc_layout":675,"size":676,"quote":691},[692],{"text_above":693,"quote":694,"text_below":13},"David Adams, Commercial Director at SUEZ Digital Solutions UK says:","\"Protecting water resources is essential, especially as climate change accelerates and disrupts the water cycle. Digital solutions are valuable allies in managing water resources efficiently, reducing leakage and individual consumption.\r\nWe are incredibly proud to play a key role in not only providing a rapid delivery of 150,000 meters, but providing very high levels of connectivity and data completeness from the start, far exceeding the Ofwat performance targets.\r\nTogether, with HWI, we are demonstrating that smart metering programmes can deliver actionable insight on customer leakage and valuable holistic data to understand demand and network behaviour from the beginning of the programme, without having to wait until rollout is completed.” ",{"acf_fc_layout":361,"content":696,"reduced_container":172,"alignment":363},"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>Our model is built to deliver at scale\u003C/strong>\u003C/h3>\n\u003Cp>Delivering a programme of this scale requires more than the right technology. It requires the right partnership.\u003C/p>\n\u003Cp>Under Horizon Water Infrastructure’s leadership, the Horizon Water Infrastructure Southern Water Alliance combines funding, programme leadership, smart metering technology and large-scale delivery expertise within a single accountable structure.\u003C/p>\n\u003Cp>That approach enables Southern Water to focus on programme outcomes while Horizon Water Infrastructure and its Alliance partners manage delivery.\u003C/p>\n\u003Cp>For delivery partner M Group Water, close collaboration has been central to maintaining the programme’s pace.\u003C/p>\n\u003Cp> \u003C/p>\n",{"acf_fc_layout":675,"size":676,"quote":698},[699],{"text_above":700,"quote":701,"text_below":13},"Lawrence Summers, Executive Director at M Group Water, says:","\"Working alongside our partners Southern Water, Horizon Water Infrastructure and SUEZ, we're proud to have surpassed the milestone of 150,000 meter installations.\r\n\r\nM Group Water is playing a critical role in mobilising and delivering this programme at scale, utilising our sector-leading works management system and proven expertise in managing the end-to-end customer journey.\r\nTogether, we're helping Southern Water accelerate its ambition to upgrade more than one million meters by 2030, delivering better value for customers and long-term benefits for the wider water network.\"",{"acf_fc_layout":361,"content":703,"reduced_container":172,"alignment":363},"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>Southern Water’s 150,000 milestone was only the beginning\u003C/strong>\u003C/h3>\n\u003Cp>The first 150,000 smart meters demonstrate that Southern Water’s long-term investment is already delivering measurable results.\u003C/p>\n\u003Cp>As the programme continues towards one million meter replacements, it will generate richer operational data, strengthen network performance and create even greater opportunities to improve customer service and water efficiency.\u003C/p>\n\u003Cp>It demonstrates what’s possible when funding, technology and delivery are integrated from the outset. As more \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/for-smart-metering-to-succeed-water-companies-should-look-beyond-amp8/\">water companies tackle the challenges of AMP8 and beyond\u003C/a>, the same approach can help accelerate smart metering programmes while reducing delivery risk and complexity.\u003C/p>\n\u003Cp>If your organisation is planning or optimising a smart meter programme or exploring new approaches to infrastructure delivery and asset management, Horizon Water Infrastructure’s Funded Data-as-a-Service (FDaaS) model can help reduce delivery risk, improve capital efficiency and accelerate deployment.\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/contact/\">Speak to Horizon Water Infrastructure about how Funded Data-as-a-Service (FDaaS) can help accelerate your smart infrastructure programme.\u003C/a>\u003C/p>\n\u003Ch3>\u003Cstrong>Key takeaways \u003C/strong>\u003C/h3>\n\u003Ch4>\u003Cstrong>FDaaS removes the cost and complexity of smart metering delivery\u003C/strong>\u003C/h4>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/solution/#daas\">Funded Data-as-a-Service (FDaaS)\u003C/a> provides utilities with a fully outsourced approach to smart metering, bringing together funding, technology, installation, communications, maintenance and long-term operational performance under a single accountable delivery model. Already proven through the Southern Water programme, FDaaS removes the need to procure, fund and manage multiple specialist suppliers, reducing delivery risk while accelerating programme mobilisation.\u003C/p>\n\u003Ch4>\u003Cstrong>The Horizon Water Infrastructure Southern Water Alliance accelerates delivery at scale\u003C/strong>\u003C/h4>\n\u003Cp>Replacing one million water meters requires more than installation capacity. The Horizon Water Infrastructure Southern Water Alliance combines programme leadership, smart metering technology, communications infrastructure and large-scale delivery expertise within a single managed ecosystem. This integrated approach delivers greater installation productivity, stronger communications performance, clear accountability and consistent programme governance, enabling utilities to focus on outcomes rather than managing delivery.\u003C/p>\n\u003Ch4>\u003Cstrong>Wize delivers the reliable connectivity smart metering depends on\u003C/strong>\u003C/h4>\n\u003Cp>Reliable operational data starts with reliable communications. As the technology partner within the Horizon Water Infrastructure Southern Water Alliance, SUEZ provides Wize’s 169 MHz communications network, delivering robust connectivity that exceeds Ofwat performance targets. With long-range, low-power communications, high data completeness and a 98% connectivity rate across the Southern Water programme, Wize provides the resilient communications foundation needed to support leak detection, demand management and long-term network performance.\u003C/p>\n\u003Ch4>\u003Cstrong>ON’connect™ transforms smart meter data into operational insight\u003C/strong>\u003C/h4>\n\u003Cp>The value of smart metering is realised through the decisions it enables. SUEZ’s ON’connect™ platform gives utilities a single, integrated view of their smart metering estate, providing real-time consumption monitoring, automated meter readings and instant alerts for anomalies. Complementing this, ON’connect™ coach helps customers better understand their water use and identify opportunities to reduce consumption. Together, these platforms transform smart meter data into actionable operational insight, improving customer outcomes, strengthening network performance and supporting more sustainable water management.\u003C/p>\n\u003Ch3>\u003Cstrong>About our Alliance Partners\u003C/strong>\u003C/h3>\n\u003Ch4>\u003Cstrong>M Group Water\u003C/strong>\u003C/h4>\n\u003Cp>M Group Water is an integrated water and wastewater solutions partner, delivering strategic end-to-end solutions across the whole asset life cycle. Operating in complex, high-risk environments, M Group Water brings together deep technical expertise, large-scale delivery capability and intelligent digital solutions to reduce risk, strengthen resilience and improve environmental and customer outcomes – helping our clients deliver safe, reliable and compliant services at scale.\u003C/p>\n\u003Cp>For more information visit \u003Ca href=\"https://mgroupltd.com/\">https://mgroupltd.com/\u003C/a>\u003C/p>\n\u003Ch4>\u003Cstrong>SUEZ\u003C/strong>\u003C/h4>\n\u003Cp>Faced with growing environmental challenges, SUEZ has been delivering essential services that protect and improve our quality of life for more than 160 years. SUEZ provides its customers with innovative and resilient solutions for water and waste services. With 40,000 employees across 40 countries, the Group works with customers to create value over the full lifecycle of their assets and services, and to drive their low carbon transition. In 2025, SUEZ provided drinking water for 67 million people worldwide and sanitation services for 36 million people. The Group generated 8.7 TWh of energy from waste and wastewater. In 2025, SUEZ generated revenues of 9.5 billion euros.\u003C/p>\n\u003Cp>For more information visit \u003Ca href=\"https://url.uk.m.mimecastprotect.com/s/6izmCZV9Mc9RK4Aijh8TBCACZ?domain=suez.com/\">www.suez.com\u003C/a>\u003C/p>\n",{"media":705},{"image":315,"video":315},"\u003C!-- This site is optimized with the Yoast SEO plugin v23.9 - https://yoast.com/wordpress/plugins/seo/ -->\n\u003Ctitle>Our partnership with Southern Water delivers 150,000 smart meters within eight months of mobilisation - Horizon Water Infrastructure\u003C/title>\n\u003Cmeta name=\"description\" content=\"Horizon Water Infrastructure Southern Water Alliance – which brings together Horizon Water Infrastructure, SUEZ and M Group Water – has reached more than 150,000 live smart meters across Southern Water's network within eight months. 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This milestone demonstrates how Funded Data-as-a-Service (FDaaS) enables utilities to accelerate smart metering programmes, reduce delivery risk and create long-term operational value through an end-to-end service model.\" />\n\u003Cmeta property=\"og:url\" content=\"https://wp.horizonwaterinfrastructure.co.uk/insights/our-partnership-with-southern-water-delivers-150000-smart-meters-within-eight-months-of-mobilisation/\" />\n\u003Cmeta property=\"og:site_name\" content=\"Horizon Water Infrastructure\" />\n\u003Cmeta property=\"article:published_time\" content=\"2026-07-22T15:43:00+00:00\" />\n\u003Cmeta property=\"og:image\" content=\"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/rain-drops-on-the-swimming-pool-2023-11-27-05-33-02-utc-scaled.jpg\" />\n\t\u003Cmeta property=\"og:image:width\" content=\"2560\" />\n\t\u003Cmeta property=\"og:image:height\" content=\"1440\" />\n\t\u003Cmeta property=\"og:image:type\" content=\"image/jpeg\" />\n\u003Cmeta name=\"author\" content=\"Gurjot Boparai\" />\n\u003Cmeta name=\"twitter:card\" content=\"summary_large_image\" />\n\u003Cmeta name=\"twitter:label1\" content=\"Written by\" />\n\t\u003Cmeta name=\"twitter:data1\" content=\"Gurjot Boparai\" />\n\t\u003Cmeta name=\"twitter:label2\" content=\"Estimated reading time\" />\n\t\u003Cmeta name=\"twitter:data2\" content=\"8 minutes\" />\n\u003Cscript type=\"application/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https://wp.horizonwaterinfrastructure.co.uk/insights/our-partnership-with-southern-water-delivers-150000-smart-meters-within-eight-months-of-mobilisation/\",\"url\":\"https://wp.horizonwaterinfrastructure.co.uk/insights/our-partnership-with-southern-water-delivers-150000-smart-meters-within-eight-months-of-mobilisation/\",\"name\":\"Our partnership with Southern Water delivers 150,000 smart meters within eight months of mobilisation - Horizon Water Infrastructure\",\"isPartOf\":{\"@id\":\"https://wp.horizonwaterinfrastructure.co.uk/#website\"},\"primaryImageOfPage\":{\"@id\":\"https://wp.horizonwaterinfrastructure.co.uk/insights/our-partnership-with-southern-water-delivers-150000-smart-meters-within-eight-months-of-mobilisation/#primaryimage\"},\"image\":{\"@id\":\"https://wp.horizonwaterinfrastructure.co.uk/insights/our-partnership-with-southern-water-delivers-150000-smart-meters-within-eight-months-of-mobilisation/#primaryimage\"},\"thumbnailUrl\":\"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/rain-drops-on-the-swimming-pool-2023-11-27-05-33-02-utc-scaled.jpg\",\"datePublished\":\"2026-07-22T15:43:00+00:00\",\"dateModified\":\"2026-07-22T15:43:00+00:00\",\"author\":{\"@id\":\"https://wp.horizonwaterinfrastructure.co.uk/#/schema/person/562da7e2b92a610ca41d837e3dcecfd1\"},\"description\":\"Horizon Water Infrastructure Southern Water Alliance – which brings together Horizon Water Infrastructure, SUEZ and M Group Water – has reached more than 150,000 live smart meters across Southern Water's network within eight months. 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smart water programmes can stay adaptable as requirements change",{"rendered":13,"protected":172},{"rendered":13,"protected":172},1304,{"_acf_changed":172,"footnotes":13},[344],[],[847,332,348,349,350,351,352,353],"post-1307",{"sections":849,"featured_video":13,"override_hero_media":172,"hero_media":872,"related_posts":874},[850,866],{"background":668,"animation":358,"no_padding":172,"layouts":851,"background_video":315},[852,854,857,858],{"acf_fc_layout":361,"content":853,"reduced_container":307,"alignment":363},"\u003Ch3>\u003Cb>By Simon Bryant, Finance & Commercial Director at Horizon Water Infrastructure\u003C/b>\u003C/h3>\n\u003Ch3>\u003Cb>Summary\u003C/b>\u003C/h3>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Water companies delivering smart water meters at scale in AMP8 need to ensure those programmes can evolve as requirements change. Simon Bryant, Finance & Commercial Director at Horizon Water Infrastructure, argues that the challenge is not just delivering rollout – but ensuring programmes can adapt as technology develops, suppliers change and expectations increase. With Ofwat placing greater emphasis on long-term performance and outcomes, he explains why traditional delivery models create constraints, and how Horizon Water Infrastructure’s vendor-agnostic approach helps water companies retain flexibility while maintaining clear accountability.\u003C/span>\u003C/p>\n\u003Ch2>\u003Cb>Most smart water programmes lock water companies into early supplier and technology decisions\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Most smart water programmes begin in the same way. A water company defines the scope, selects suppliers and puts contracts in place to deliver a smart water meter rollout.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">That approach works well for mobilisation. It allows rollout to start quickly and gives teams a clear delivery structure. The issue is that those early decisions lock the water company into specific suppliers, technologies and contracts that are difficult to change later.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">In practice, water companies tend to either:\u003C/span>\u003C/p>\n\u003Col>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Procure meters, communications, installation and software separately, and manage the integration themselves\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Appoint a single provider or fixed supplier group to deliver the full solution\u003C/span>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">In both cases, the water company is locking in specific:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Meter technologies\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Communications networks\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Software platforms\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Installation partners\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Once those supplier and technology choices are embedded into contracts, changing them without disrupting delivery becomes difficult.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">At Horizon Water Infrastructure, we take a different approach. We structure programmes around outcomes and manage the supply chain so suppliers, technology and scope can change without disruption.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/contact/\">\u003Cspan style=\"font-weight: 200;\">Talk to our team about your smart water programme.\u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>As smart water programmes develop, changing suppliers or technology becomes slow and disruptive\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Once a smart water meter rollout is underway, the requirements placed on that programme start to change.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Water companies typically need to:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Replace suppliers that are not performing as expected\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Introduce new technologies as the market develops\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Add capabilities such as leakage detection or demand reduction\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Expand or adjust the scope of the rollout\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">In a traditional delivery model, those changes are difficult to make.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">If a water company wants to replace a communications provider or introduce a new meter technology, it often has to go back out to procurement or renegotiate existing contracts. That process takes time and slows delivery.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">As a result, I often see water companies continuing with suppliers or technologies that are no longer the best fit, simply because changing them would be too disruptive.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Over time, that creates three clear issues:\u003C/span>\u003C/p>\n\u003Col>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Programmes become harder to change as they grow\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">New capabilities are added separately rather than integrated properly\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Delivery slows as teams work around existing contracts and suppliers\u003C/span>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">The risk is not just choosing the wrong supplier or technology at the start. The risk is being unable to change that choice once the programme is in motion.\u003C/span>\u003C/p>\n\u003Cp>\u003Cb>Read more:\u003C/b> \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/traditional-appproaches-hold-back-uk-smart-water-delivery/\">\u003Cspan style=\"font-weight: 200;\">Traditional approaches are holding back the UK’s smart water delivery\u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>Horizon Water Infrastructure enables water companies to change suppliers, technology and scope without going back to square one\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">The issue sits in how smart water programmes are structured – so the solution is to structure them differently.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">At Horizon Water Infrastructure, we are independent of the supply chain. We are not a meter manufacturer, communications provider, installer or software company. That means we are not tied to any specific supplier or technology.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Instead, we structure smart water programmes around the outcome that needs to be delivered, and then build and manage the supply chain to support that outcome.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Because of that, we can:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Replace suppliers if performance is not where it needs to be\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Introduce new technologies without re-procuring the entire programme\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Add new capabilities such as leakage detection or demand reduction within the same structure\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Adjust the delivery approach as requirements change\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cb>Read more: \u003C/b>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/for-smart-metering-to-succeed-water-companies-should-look-beyond-amp8/\">\u003Cspan style=\"font-weight: 200;\">For smart metering to succeed, water companies need to look beyond AMP8\u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>Our model reflects the reality of smart water delivery\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">To deliver effectively, you need expertise across metering, communications, software, installation, customer engagement and financing – what I often describe as a “Swiss army knife” set of capabilities. No single supplier can optimise all of those areas over time.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Our role is to coordinate that mix, manage the interfaces and take responsibility for delivery – while retaining the flexibility to change individual components as needed. That means water companies are not left managing multiple suppliers themselves, but they also avoid being locked into a single supplier or technology approach.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">They retain the ability to adapt the programme without having to stop and start again.\u003C/span>\u003C/p>\n\u003Cp>\u003Cb>Read more: \u003C/b>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/why-water-companies-need-integrated-advisory-delivery-and-funding/\">\u003Cspan style=\"font-weight: 200;\">Water infrastructure: Why water companies need integrated advisory, delivery and funding\u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>Explore how Horizon Water Infrastructure can help you avoid supplier lock-in in smart water delivery\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Smart water programmes need to evolve. That means water companies need to be able to change suppliers, introduce new technology and expand scope without slowing delivery.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">At Horizon Water Infrastructure, we structure programmes so those changes can happen as part of delivery – not through re-procurement or major restructuring.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">We bring together the right mix of suppliers, manage the interfaces between them and take responsibility for performance, while retaining the flexibility to adapt the supply chain as requirements change. That gives water companies a delivery model that can evolve over time, rather than one they are locked into.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/contact/\">\u003Cspan style=\"font-weight: 200;\">Talk to our team about your smart water programme.\u003C/span>\u003C/a>\u003C/p>\n",{"acf_fc_layout":855,"style":856},"spacer","small",{"acf_fc_layout":855,"style":341},{"acf_fc_layout":859,"buttons":860,"alignment":363,"colour":865},"buttons",[861],{"button":862},{"title":112,"url":863,"target":864},"https://horizonwaterinfrastructure.co.uk/contact/","_blank","blue",{"background":365,"animation":867,"no_padding":172,"layouts":868,"background_video":315},"wave3",[869],{"acf_fc_layout":368,"select_team_members":307,"team_members":870},[871],285,{"media":873},{"image":315,"video":315},[875,484,376,876],1130,916,"\u003C!-- This site is optimized with the Yoast SEO plugin v23.9 - https://yoast.com/wordpress/plugins/seo/ -->\n\u003Ctitle>How smart water programmes can stay adaptable as requirements change - Horizon Water Infrastructure\u003C/title>\n\u003Cmeta name=\"description\" content=\"Smart water programmes must adapt as technology, suppliers and priorities change. 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240w",{"term_id":344,"name":105,"slug":508,"term_group":187,"term_taxonomy_id":344,"taxonomy":509,"description":13,"parent":187,"count":510,"filter":511,"term_order":512,"singular_name":513},{"self":955,"collection":959,"about":961,"author":963,"replies":966,"version-history":969,"predecessor-version":972,"acf:post":976,"wp:featuredmedia":984,"wp:attachment":987,"wp:term":990,"curies":995},[956],{"href":543,"targetHints":957},{"allow":958},[520],[960],{"href":523},[962],{"href":526},[964],{"embeddable":307,"href":965},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/users/6",[967],{"embeddable":307,"href":968},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/comments?post=1307",[970],{"count":429,"href":971},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/posts/1307/revisions",[973],{"id":974,"href":975},1308,"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/posts/1307/revisions/1308",[977,979,980,982],{"embeddable":307,"href":978},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/posts/916",{"embeddable":307,"href":547},{"embeddable":307,"href":981},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/posts/250",{"embeddable":307,"href":983},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/posts/1130",[985],{"embeddable":307,"href":986},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/media/1304",[988],{"href":989},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/media?parent=1307",[991,993],{"taxonomy":509,"embeddable":307,"href":992},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/categories?post=1307",{"taxonomy":562,"embeddable":307,"href":994},"https://wp.horizonwaterinfrastructure.co.uk/wp-json/wp/v2/tags?post=1307",[996],{"name":566,"href":567,"templated":307},{"id":377,"date":998,"date_gmt":998,"guid":999,"modified":1001,"modified_gmt":1002,"slug":1003,"status":331,"type":332,"link":1004,"title":1005,"content":1007,"excerpt":1008,"author":535,"featured_media":1009,"comment_status":340,"ping_status":340,"sticky":172,"template":13,"format":341,"meta":1010,"categories":1011,"tags":1012,"class_list":1013,"acf":1015,"yoast_head":1035,"yoast_head_json":1036,"featured_image_rendered":1073,"primary_category":1112,"_links":1113},"2026-03-11T17:04:18",{"rendered":1000},"https://wp.horizonwaterinfrastructure.co.uk/?p=1157","2026-04-09T10:12:52","2026-04-09T09:12:52","for-smart-metering-to-succeed-water-companies-should-look-beyond-amp8","https://wp.horizonwaterinfrastructure.co.uk/insights/for-smart-metering-to-succeed-water-companies-should-look-beyond-amp8/",{"rendered":1006},"For smart metering to succeed, water companies need to look beyond AMP8",{"rendered":13,"protected":172},{"rendered":13,"protected":172},1166,{"_acf_changed":172,"footnotes":13},[344],[],[1014,332,348,349,350,351,352,353],"post-1157",{"sections":1016,"featured_video":13,"override_hero_media":172,"hero_media":1032,"related_posts":1034},[1017,1027],{"background":668,"animation":358,"no_padding":172,"layouts":1018,"background_video":315},[1019,1021,1022,1026],{"acf_fc_layout":361,"content":1020,"reduced_container":172,"alignment":363},"\u003Cp>\u003Cb>By \u003Ca href=\"https://www.linkedin.com/in/tanya-dady-041786238/\" target=\"_blank\" rel=\"noopener\">Tanya Dady\u003C/a>, Smart Solutions Design Partner at Horizon Water Infrastructure\u003C/b>\u003C/p>\n\u003Ch3>\u003Cb>Summary\u003C/b>\u003C/h3>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">This article explains why water companies must look beyond AMP8 to ensure smart water meters deliver long-term technical, financial and regulatory value. It outlines how Ofwat expectations make rollout alone insufficient, and why programmes must integrate delivery, funding and data from the outset.\u003C/span>\u003C/p>\n\u003Ch2>\u003Cb>Smart metering programmes fail when delivery, funding and outcomes are treated separately\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Water companies rolling out smart water meters in AMP8 are under intense pressure to mobilise quickly – while still delivering long-term operational and regulatory outcomes.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">It’s understandable that many AMP8 water programmes focus on delivery metrics such as installation volume, connectivity and rollout pace. Smart metering, however, is not an AMP8 project. It is a 15–20 year infrastructure decision that will shape customer engagement, operational performance and capital allocation long after the current cycle ends.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">As Smart Solutions Design Partner at Horizon Water Infrastructure, with nearly two decades in the water sector, I have seen that the strongest programmes treat rollout as the starting point – not the definition of success. With Ofwat scrutiny increasing, the challenge is no longer simply delivering meters. It is designing programmes that deliver long-term value.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">In this article, I will explain why for smart metering to succeed, water companies need to look beyond AMP8 – and how Horizon Water Infrastructure can support that shift by integrating advisory expertise, delivery capability and capital-optimised deployment structures to help utilities mobilise at pace while building long-term outcomes in from day one.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/contact/\">\u003Cspan style=\"font-weight: 300;\">Let’s explore how Horizon Water Infrastructure can support your smart metering programme.\u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>Smart metering programmes perform best when they are built for long-term performance, not short-term rollout\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">A smart metering rollout is not a short-term deployment. It is infrastructure embedded in the ground for decades. Devices, data platforms, communications networks, integration architecture and field processes must perform consistently over the life of the programme – not simply during mobilisation.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">That matters because the most consequential decisions are made early in AMP8 – technology selection, comms strategy, data integration design, operating model and supplier structure. Once meters are deployed at scale, those decisions are extremely difficult to unwind without disruption, cost and operational risk.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">In short, \u003C/span>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/do-it-once-do-it-right-a-smarter-approach-to-water-metering/\">\u003Cspan style=\"font-weight: 200;\">water companies need a partner that gets it right the first time\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 200;\">. That means a partner that can support more than installation delivery. They need a partner that can:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Select and validate proven technologies suited to the operating environment\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Conduct robust lifecycle and warranty due diligence before large-scale deployment\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Design repeatable operational processes that sustain performance at scale\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Embed governance, testing and performance management from day one\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">When these foundations are built into the programme early, rollout becomes more predictable, delivery risk reduces, and long-term performance becomes far more secure.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://www.linkedin.com/posts/southern-water_celebrating-15000-meter-upgrades-southern-activity-7407416846745878528-k-y4/?rcm=ACoAAAlQ_sABFhEzaUfUvXCdTNQ6Mp4JQoh2vAc\">\u003Cspan style=\"font-weight: 200;\">Southern Water’s rapidly mobilised smart metering programme\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 200;\"> highlights how quickly large-scale rollout can accelerate once contracts are signed and delivery begins. At that pace, early technical and structural decisions are amplified across thousands of assets, reinforcing the importance of getting the foundations right from the outset.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/solution/#how-we-work\">\u003Cspan style=\"font-weight: 200;\">Find out more about how we work for water companies. \u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>Smart metering only remains financially sustainable when capital, risk and delivery are structured together\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">AMP8 water programmes operate within fixed revenue settlements under Ofwat’s PR24 framework. Performance commitments link delivery to financial consequences. That means capital timing, risk allocation and outcome delivery are tightly connected.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">When smart metering is structured purely around rollout pace, operational risk can increase, and long-term value can be diluted. Installation targets may be met, but financial resilience can weaken.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">For smart metering to remain sustainable, water companies need a delivery model that aligns rollout pace with capital planning and regulatory accountability. That requires a partner that can:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Structure programmes around whole-life value, not upfront unit cost\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Provide clarity on regulatory treatment and risk allocation\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Link metering investment directly to measurable performance outcomes\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">By bringing delivery and funding considerations together from the outset, friction reduces and performance certainty increases.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/contract-award-notice-southern-water-appoints-horizon-water-infrastructure-for-water-meter-upgrade-rollout/\">\u003Cspan style=\"font-weight: 200;\">Southern Water’s meter upgrade programme\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 200;\"> – delivered through an Alliance model with Horizon Water Infrastructure as lead delivery partner – demonstrates how mobilisation, scale and structured delivery can be aligned within a multi-AMP framework rather than treated as a short-term installation exercise.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">The objective is not simply to fund meters. It is to ensure smart metering strengthens operational and regulatory performance rather than competing with other delivery priorities.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/our-finance/\">\u003Cspan style=\"font-weight: 200;\">Find out more about financial strategies for water companies. \u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>Smart water meters only create regulatory and operational value when data is actively turned into outcomes\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Installing smart water meters does not automatically reduce leakage, influence demand or improve customer outcomes. The value of smart metering is realised only when data becomes operational – which is exactly what \u003C/span>\u003Cspan style=\"font-weight: 200;\">our \u003C/span>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/explainer-the-benefits-of-our-data-as-a-service-daas-off-balance-sheet-finance-model-for-smart-water-metering/\">\u003Cspan style=\"font-weight: 200;\">Data-as-a-Service (DaaS)/\u003C/span>\u003C/a> \u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/do-it-once-do-it-right-a-smarter-approach-to-water-metering/\">\u003Cspan style=\"font-weight: 200;\"> Metering-as-as-Service(MaaS) \u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 200;\">model\u003C/span>\u003Cspan style=\"font-weight: 200;\"> is designed to enable.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">In AMP8, that distinction matters. Ofwat’s framework is outcome-focused. Installation numbers alone do not deliver those outcomes.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">For smart metering to translate into regulatory value, water companies need a structure that ensures:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Meter data flows reliably into operational systems\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Leakage and consumption insights are acted on quickly\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Customer engagement strategies are aligned with usage data\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Governance structures track performance beyond rollout\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">That requires coordination across procurement, operations, finance, customer teams and field delivery. Without early stakeholder alignment, programmes can mobilise quickly but struggle to convert data into measurable improvement.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">This is where partnership again becomes critical. A delivery partner must do more than install assets. They must help design the operating model that turns metering into a performance engine.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">When people, processes and technology are aligned from day one, smart metering becomes embedded in operational performance – not left as a standalone asset programme.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/insights/do-it-once-do-it-right-a-smarter-approach-to-water-metering/\">\u003Cspan style=\"font-weight: 200;\">Find out more about Metering-as-a-Service.\u003C/span>\u003C/a>\u003C/p>\n\u003Ch2>\u003Cb>Smart metering delivers its full value when AMP8 is treated as mobilisation, not the finish line\u003C/b>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">AMP8 runs from 2025 to 2030. Smart meters installed during this period will remain in service well into AMP9 and beyond. The operational and financial consequences of today’s decisions will extend across multiple Asset Management Periods (AMPs).\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">If smart metering is framed as an AMP8 delivery requirement, value becomes constrained. If it is framed as a multi-cycle transformation programme, its potential expands.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">For smart metering to succeed, water companies need to look beyond AMP8. That means:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Building technical resilience for decades, not five years\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Structuring capital and delivery for long-term stability\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 200;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 200;\">Embedding data capability and stakeholder alignment early\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Horizon Water Infrastructure was established to support exactly that challenge. By integrating advisory expertise, structured delivery and optimised deployment models, we work alongside water companies to help them mobilise effectively in AMP8 while protecting long-term performance certainty.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 200;\">Installation is the visible milestone. Long-term outcomes are the real objective. The difference lies in how the programme is designed from the start.\u003C/span>\u003C/p>\n\u003Cp>\u003Ca href=\"https://horizonwaterinfrastructure.co.uk/contact/\">\u003Cspan style=\"font-weight: 300;\">Let’s explore how Horizon Water Infrastructure can support your smart metering programme.\u003C/span>\u003C/a>\u003C/p>\n",{"acf_fc_layout":855,"style":856},{"acf_fc_layout":859,"buttons":1023,"alignment":363,"colour":865},[1024],{"button":1025},{"title":112,"url":863,"target":864},{"acf_fc_layout":855,"style":341},{"background":365,"animation":867,"no_padding":172,"layouts":1028,"background_video":315},[1029],{"acf_fc_layout":368,"select_team_members":307,"team_members":1030},[1031],287,{"media":1033},{"image":315,"video":315},[875,484,376,876],"\u003C!-- This site is optimized with the Yoast SEO plugin v23.9 - https://yoast.com/wordpress/plugins/seo/ -->\n\u003Ctitle>For smart metering to succeed, water companies need to look beyond AMP8 - Horizon Water Infrastructure\u003C/title>\n\u003Cmeta name=\"description\" content=\"AMP8 water programmes demand more than rollout. This article explains how smart water meters must deliver long-term value under Ofwat and ODI water frameworks.\" />\n\u003Cmeta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" />\n\u003Clink rel=\"canonical\" href=\"https://wp.horizonwaterinfrastructure.co.uk/insights/for-smart-metering-to-succeed-water-companies-should-look-beyond-amp8/\" />\n\u003Cmeta property=\"og:locale\" content=\"en_GB\" />\n\u003Cmeta property=\"og:type\" content=\"article\" />\n\u003Cmeta property=\"og:title\" content=\"For smart metering to succeed, water companies need to look beyond AMP8 - Horizon Water Infrastructure\" />\n\u003Cmeta property=\"og:description\" content=\"AMP8 water programmes demand more than rollout. 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Award Notice: Southern Water Appoints Horizon Water Infrastructure for Water Meter Upgrade Rollout",{"rendered":13,"protected":172},{"rendered":13,"protected":172},1060,{"_acf_changed":172,"footnotes":13},[344],[],[1169,332,348,349,350,351,352,353],"post-1058",{"sections":1171,"featured_video":13,"override_hero_media":172,"hero_media":1353,"related_posts":13},[1172,1179,1185,1222,1229],{"background":668,"animation":358,"no_padding":172,"layouts":1173,"background_video":315},[1174,1176,1177],{"acf_fc_layout":361,"content":1175,"reduced_container":172,"alignment":363},"\u003Cp>12 August 2025\u003C/p>\n\u003Ch3>Horizon Water Infrastructure (HWI) is proud to announce its appointment by \u003Ca href=\"https://www.southernwater.co.uk/\" target=\"_blank\" rel=\"noopener\">Southern Water\u003C/a> to deliver an industry-leading water meter upgrade programme, involving the replacement of one million meters over the next five years.\u003C/h3>\n",{"acf_fc_layout":855,"style":341},{"acf_fc_layout":361,"content":1178,"reduced_container":172,"alignment":363},"\u003Cp>This strategic initiative represents a major step forward in the modernisation of metering infrastructure across Southern Water’s network and reflects our shared commitment to enhancing customer insight and engagement, improving water efficiency, optimising network performance, and supporting environmental sustainability.\u003C/p>\n\u003Cp>The Southern Water Meter Upgrade Programme is a cornerstone in accelerating digital transformation within the water sector. Through the implementation of advanced metering technologies, the programme is designed to deliver tangible benefits to customers, the environment, and the overall performance of the water network.\u003C/p>\n\u003Cp>\u003Cstrong>The objectives of the programme include:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Delivering 1 million meter replacements over five years\u003C/li>\n\u003Cli>Improving customer insight and engagement through enhanced metering technologies\u003C/li>\n\u003Cli>Enhancing water efficiency across the clean water network service area\u003C/li>\n\u003Cli>Optimising network performance for greater reliability and efficiency\u003C/li>\n\u003Cli>Supporting environmental sustainability through data-driven solutions\u003C/li>\n\u003C/ul>\n\u003Cp>To deliver this ambitious programme, we have formed the Horizon Water Infrastructure Southern Water Alliance (HWI SWS Alliance) – a collaborative partnership, led by us, with \u003Cstrong>\u003Ca href=\"https://www.suez.com/en/uk\" target=\"_blank\" rel=\"noopener\">SUEZ\u003C/a>\u003C/strong> and \u003Cstrong>\u003Ca href=\"https://mgroupltd.com/\" target=\"_blank\" rel=\"noopener\">M Group\u003C/a> Water.\u003C/strong> This Alliance brings together first-class delivery, technology and innovation experts with a proven track record in large-scale infrastructure and water metering programmes.\u003C/p>\n\u003Cp>The HWI SWS Alliance leverages cutting-edge expertise and a commitment to innovation to ensure successful execution. This model is designed to deliver excellence, innovation and flexibility at scale – replicating proven successes from other sectors to raise the bar in water metering.\u003C/p>\n",{"background":365,"animation":358,"no_padding":172,"layouts":1180,"background_video":315},[1181],{"acf_fc_layout":1182,"text_above":1183,"quote":1184,"author":13},"quote","Daniel Reilly, Managing Director of Horizon Water Infrastructure, commented:","We’re extremely proud to partner with Southern Water on this groundbreaking meter upgrade programme setting a new industry benchmark for efficiency, excellence, and impact. 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it once, do it right: A smarter approach to water metering",{"rendered":13,"protected":172},{"rendered":13,"protected":172},{"_acf_changed":172,"footnotes":13},[344],[],[1480,332,348,349,350,351,352,353],"post-986",{"sections":1482,"featured_video":13,"override_hero_media":172,"hero_media":1576,"related_posts":13},[1483,1487],{"background":357,"animation":358,"no_padding":172,"layouts":1484,"background_video":315},[1485],{"acf_fc_layout":361,"content":1486,"reduced_container":172,"alignment":363},"\u003Ch3>\u003Cstrong>The water industry cannot afford half-measures when it comes to smart metering. With growing regulatory pressures, rising costs, and the urgent need for sustainability, water companies must take a strategic, long-term approach—one that ensures efficiency, resilience, and cost-effectiveness from the outset. Doing it once and doing it right is no longer just a best practice; it is a necessity. \u003C/strong>\u003C/h3>\n\u003Ch3>\u003Cstrong>At Horizon Water Infrastructure, we do not believe in one-size-fits-all solutions. We take a bespoke, end-to-end approach, designing tailored smart metering programmes that work for you and your customers. Through Metering-as-a-Service (MaaS), we lead, design, deliver, and fund best-in-class smart meter programmes—ensuring that water companies get smart metering right the first time, and for the long term. \u003C/strong>\u003C/h3>\n\u003Ch2 aria-level=\"3\">\u003Cb>\u003Cspan data-contrast=\"none\">Why water companies cannot afford to get it wrong\u003C/span>\u003C/b>\u003Cspan data-ccp-props=\"{"134245418":false,"134245529":false,"335559738":280,"335559739":80}\"> \u003C/span>\u003C/h2>\n\u003Cp>\u003Cspan data-contrast=\"auto\">Learnings from the energy sector and early adopters in the water show that smart metering programmes can deliver significant operational, financial, and customer benefits—but only when implemented correctly. Where rollouts have fallen short, it has often been due to fragmented deployment, underestimated complexities, and budgetary constraints leading to compromises on quality and longevity. Water companies now can get it right from the start, avoiding the pitfalls seen elsewhere.\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-contrast=\"auto\">The consequences of a poorly executed programme are significant:\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Inconsistent data collection\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> leads to poor network insights, inaccurate billing, and frustrated customers.\u003C/span>\u003Cspan data-ccp-props=\"{"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Cost overruns\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> arise from unplanned expenses due to rework, upgrades, or scaling failures.\u003C/span>\u003Cspan data-ccp-props=\"{"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Regulatory non-compliance\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> can result in missed Ofwat targets and potential penalties.\u003C/span>\u003Cspan data-ccp-props=\"{"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Customer backlash\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> occurs when unclear communication, billing disputes, or ineffective engagement erode trust.\u003C/span>\u003Cspan data-ccp-props=\"{"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Unmet battery life expectations\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> have been a challenge in early deployments, with batteries failing far earlier than expected, leading to unexpected replacement costs and operational disruption.\u003C/span>\u003Cspan data-ccp-props=\"{"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan data-contrast=\"auto\">Simply put, there is no room for “trial and error” when it comes to smart water metering at scale. The industry needs a comprehensive, future-proof approach—and that is where Horizon Water Infrastructure comes in.\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-contrast=\"auto\">Our MaaS programmes are designed for the long term, ensuring that metering investments stand the test of time. From seamless integration and customer engagement to ongoing operational efficiency, we ensure that water companies realise the full potential of smart metering—not just today, but for decades to come.\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n",{"background":365,"animation":358,"no_padding":172,"layouts":1488,"background_video":315},[1489,1525,1526,1528,1529,1567,1568,1570,1571],{"acf_fc_layout":1490,"cover_image":1491,"type":1523,"embed":172,"video":1524},"video_embed",{"ID":1492,"id":1492,"title":1493,"filename":1494,"filesize":1495,"url":1496,"link":1497,"alt":13,"author":749,"description":13,"caption":13,"name":1498,"status":186,"uploaded_to":376,"date":1499,"modified":1499,"menu_order":187,"mime_type":397,"type":190,"subtype":458,"icon":192,"width":477,"height":767,"sizes":1500,"srcset":1522},1026,"Metering0","Metering0.jpg",608548,"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0.jpg","https://wp.horizonwaterinfrastructure.co.uk/insights/do-it-once-do-it-right-a-smarter-approach-to-water-metering/metering0/","metering0","2025-02-26 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1920w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-300x169.jpg 300w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-1024x576.jpg 1024w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-768x432.jpg 768w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-1536x864.jpg 1536w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-414x233.jpg 414w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-828x466.jpg 828w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-375x211.jpg 375w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-750x422.jpg 750w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-456x257.jpg 456w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-912x513.jpg 912w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-914x514.jpg 914w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-1828x1028.jpg 1828w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-80x45.jpg 80w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-160x90.jpg 160w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-71x40.jpg 71w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-142x80.jpg 142w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering0-284x160.jpg 284w","mp4","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Metering_As_A_Service_Linkedin_1920x1080-1.mp4",{"acf_fc_layout":855,"style":341},{"acf_fc_layout":361,"content":1527,"reduced_container":172,"alignment":363},"\u003Ch3 aria-level=\"3\">\u003Cb>\u003Cspan data-contrast=\"none\">Our approach: Getting it right from the start\u003C/span>\u003C/b>\u003Cspan data-ccp-props=\"{"134245418":false,"134245529":false,"335559738":280,"335559739":80}\"> \u003C/span>\u003C/h3>\n\u003Cp>\u003Cspan data-contrast=\"auto\">At Horizon Water Infrastructure, we do not just install meters through MaaS; we design, finance, and deliver bespoke, end-to-end solutions that drive long-term value. Our expertise ensures that every aspect of a smart metering programme—technology selection, financing, customer engagement, and operational integration—is executed flawlessly.\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-contrast=\"auto\">Here is how we help water companies get it right:\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Ch4 aria-level=\"4\">\u003Cb>\u003Cspan data-contrast=\"none\">Holistic programme design\u003C/span>\u003C/b>\u003C/h4>\n\u003Cp aria-level=\"4\">\u003Cspan data-contrast=\"auto\">A smart metering initiative should be built around long-term efficiency, not short-term fixes. Horizon Water Infrastructure works with water companies to:\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Select the right technology\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> – we are supplier-agnostic, ensuring compatibility, scalability, and regulatory compliance while selecting the right technical solutions bespoke to each water company\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Plan for full network integration\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> – avoiding data silos and optimising water resource management\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Future-proof investments\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> – adapting to evolving policies, customer needs, and sustainability goals\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Ch4 aria-level=\"4\">\u003Cb>\u003Cspan data-contrast=\"none\">Smart, flexible funding solutions\u003C/span>\u003C/b>\u003C/h4>\n\u003Cp aria-level=\"4\">\u003Cspan data-contrast=\"auto\">Financial constraints are one of the biggest barriers to smart metering adoption. Our MaaS model eliminates these hurdles by:\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">\u003Cspan data-contrast=\"auto\">Providing off-balance-sheet financing – allowing water companies to invest without impacting capital budgets\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">\u003Cspan data-contrast=\"auto\">Reducing financial risk – shifting the burden of asset ownership and ensuring long-term operational efficiency\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\">\u003Cspan data-contrast=\"auto\">Enabling phased deployments – aligning investment with proven impact and scaling effectively\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Ch4 aria-level=\"4\">\u003Cb>\u003Cspan data-contrast=\"none\">Seamless execution & deployment\u003C/span>\u003C/b>\u003C/h4>\n\u003Cp aria-level=\"4\">\u003Cspan data-contrast=\"auto\">Many water companies struggle with the complexities of smart meter rollouts. Horizon Water Infrastructure simplifies this by:\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Managing end-to-end deployment\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> – from planning and installation to real-time system monitoring\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Ensuring interoperability\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> – working with multiple technology providers to prevent vendor lock-in\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Delivering ongoing support\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> – ensuring reliable performance, predictive maintenance, and network resilience\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Ch4 aria-level=\"4\">\u003Cb>\u003Cspan data-contrast=\"none\">Data-driven decision making & deeper customer engagement\u003C/span>\u003C/b>\u003C/h4>\n\u003Cp aria-level=\"4\">\u003Cspan data-contrast=\"auto\">The real power of smart metering lies in data analytics—but without the right infrastructure, valuable insights can go untapped. Horizon Water Infrastructure ensures water companies:\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Gain full visibility \u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\">into consumption, leaks, and network performance\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Empower customers \u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\">with real-time usage data, helping reduce demand\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Drive efficiencies \u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\">by using AI and machine learning to detect issues before they escalate\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan data-contrast=\"auto\">Strengthen customer relationships through proactive engagement—offering personalised insights, automated alerts, and tailored conservation advice that builds trust and drives long-term behavioural change.\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n",{"acf_fc_layout":855,"style":341},{"acf_fc_layout":1191,"media":1530,"contained":172},{"image":1531,"video":13},{"ID":1532,"id":1532,"title":1533,"filename":1534,"filesize":1535,"url":1536,"link":1537,"alt":13,"author":749,"description":13,"caption":1533,"name":1538,"status":186,"uploaded_to":376,"date":1539,"modified":1539,"menu_order":187,"mime_type":397,"type":190,"subtype":458,"icon":192,"width":1540,"height":1541,"sizes":1542,"srcset":1566},992,"Over the shoulder view of senior Asian man filling a glass of filtered water right from the tap in the kitchen at home","Cup_of_water_iStock.jpg",1573105,"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock.jpg","https://wp.horizonwaterinfrastructure.co.uk/insights/do-it-once-do-it-right-a-smarter-approach-to-water-metering/over-the-shoulder-view-of-senior-asian-man-filling-a-glass-of-filtered-water-right-from-the-tap-in-the-kitchen-at-home/","over-the-shoulder-view-of-senior-asian-man-filling-a-glass-of-filtered-water-right-from-the-tap-in-the-kitchen-at-home","2025-02-25 11:32:13",2121,1414,{"thumbnail":1543,"thumbnail-width":197,"thumbnail-height":197,"medium":1544,"medium-width":199,"medium-height":462,"medium_large":1545,"medium_large-width":202,"medium_large-height":601,"large":1546,"large-width":205,"large-height":603,"1536x1536":1547,"1536x1536-width":468,"1536x1536-height":205,"2048x2048":1548,"2048x2048-width":471,"2048x2048-height":1407,"gform-image-choice-sm":1549,"gform-image-choice-sm-width":199,"gform-image-choice-sm-height":199,"gform-image-choice-md":1550,"gform-image-choice-md-width":207,"gform-image-choice-md-height":207,"gform-image-choice-lg":1551,"gform-image-choice-lg-width":209,"gform-image-choice-lg-height":209,"hd":1552,"hd-width":477,"hd-height":1044,"hd@2x":1536,"hd@2x-width":1540,"hd@2x-height":1541,"hd--lg":1546,"hd--lg-width":205,"hd--lg-height":603,"hd--lg@2x":1548,"hd--lg@2x-width":471,"hd--lg@2x-height":1407,"hd--md":1545,"hd--md-width":202,"hd--md-height":601,"hd--md@2x":1547,"hd--md@2x-width":468,"hd--md@2x-height":205,"hd--sm":1553,"hd--sm-width":212,"hd--sm-height":480,"hd--sm@2x":1554,"hd--sm@2x-width":215,"hd--sm@2x-height":610,"hd--xs":1555,"hd--xs-width":218,"hd--xs-height":484,"hd--xs@2x":1556,"hd--xs@2x-width":221,"hd--xs@2x-height":613,"content-media":1557,"content-media-width":224,"content-media-height":488,"content-media@2x":1558,"content-media@2x-width":227,"content-media@2x-height":616,"content-media-lg":1559,"content-media-lg-width":230,"content-media-lg-height":490,"content-media-lg@2x":1560,"content-media-lg@2x-width":494,"content-media-lg@2x-height":1421,"card":1536,"card-width":1540,"card-height":1541,"card@2x":1536,"card@2x-width":1540,"card@2x-height":1541,"card--lg":1536,"card--lg-width":1540,"card--lg-height":1541,"card--lg@2x":1536,"card--lg@2x-width":1540,"card--lg@2x-height":1541,"card--md":1536,"card--md-width":1540,"card--md-height":1541,"card--md@2x":1536,"card--md@2x-width":1540,"card--md@2x-height":1541,"post-card":1536,"post-card-width":1540,"post-card-height":1541,"post-card@2x":1536,"post-card@2x-width":1540,"post-card@2x-height":1541,"team-card":1536,"team-card-width":1540,"team-card-height":1541,"team-card@2x":1536,"team-card@2x-width":1540,"team-card@2x-height":1541,"team-card--lg":1536,"team-card--lg-width":1540,"team-card--lg-height":1541,"team-card--lg@2x":1536,"team-card--lg@2x-width":1540,"team-card--lg@2x-height":1541,"team-card--md":1536,"team-card--md-width":1540,"team-card--md-height":1541,"team-card--md@2x":1536,"team-card--md@2x-width":1540,"team-card--md@2x-height":1541,"team-card--sm":1536,"team-card--sm-width":1540,"team-card--sm-height":1541,"team-card--sm@2x":1536,"team-card--sm@2x-width":1540,"team-card--sm@2x-height":1541,"team-modal":1536,"team-modal-width":1540,"team-modal-height":1541,"team-modal@2x":1536,"team-modal@2x-width":1540,"team-modal@2x-height":1541,"contained":1536,"contained-width":1540,"contained-height":1541,"contained@2x":1536,"contained@2x-width":1540,"contained@2x-height":1541,"contained--lg":1536,"contained--lg-width":1540,"contained--lg-height":1541,"contained--lg@2x":1536,"contained--lg@2x-width":1540,"contained--lg@2x-height":1541,"contained--md":1536,"contained--md-width":1540,"contained--md-height":1541,"contained--md@2x":1536,"contained--md@2x-width":1540,"contained--md@2x-height":1541,"contained-boxed":1536,"contained-boxed-width":1540,"contained-boxed-height":1541,"contained-boxed@2x":1536,"contained-boxed@2x-width":1540,"contained-boxed@2x-height":1541,"contained-boxed--lg":1536,"contained-boxed--lg-width":1540,"contained-boxed--lg-height":1541,"contained-boxed--lg@2x":1536,"contained-boxed--lg@2x-width":1540,"contained-boxed--lg@2x-height":1541,"contained-boxed--md":1536,"contained-boxed--md-width":1540,"contained-boxed--md-height":1541,"contained-boxed--md@2x":1536,"contained-boxed--md@2x-width":1540,"contained-boxed--md@2x-height":1541,"logo":1561,"logo-width":947,"logo-height":234,"logo@2x":1562,"logo@2x-width":499,"logo@2x-height":237,"logo-sm":1563,"logo-sm-width":501,"logo-sm-height":240,"logo-sm@2x":1564,"logo-sm@2x-width":503,"logo-sm@2x-height":243,"logo-lg":1564,"logo-lg-width":503,"logo-lg-height":243,"logo-lg@2x":1565,"logo-lg@2x-width":505,"logo-lg@2x-height":246},"https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-150x150.jpg","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-300x200.jpg","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-768x512.jpg","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-1024x683.jpg","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-1536x1024.jpg","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-2048x1365.jpg","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-300x300.jpg","https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-400x400.jpg","https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2121w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-300x200.jpg 300w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-1024x683.jpg 1024w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-768x512.jpg 768w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-1536x1024.jpg 1536w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-2048x1365.jpg 2048w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-1920x1280.jpg 1920w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-414x276.jpg 414w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-828x552.jpg 828w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-375x250.jpg 375w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-750x500.jpg 750w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-456x304.jpg 456w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-912x608.jpg 912w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-914x609.jpg 914w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-1828x1219.jpg 1828w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-68x45.jpg 68w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-135x90.jpg 135w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-60x40.jpg 60w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-120x80.jpg 120w, https://wp.horizonwaterinfrastructure.co.uk/app/uploads/2025/02/Cup_of_water_iStock-240x160.jpg 240w",{"acf_fc_layout":855,"style":341},{"acf_fc_layout":361,"content":1569,"reduced_container":172,"alignment":363},"\u003Ch3 aria-level=\"3\">\u003Cb>\u003Cspan data-contrast=\"none\">Setting the standard for best-in-class smart metering\u003C/span>\u003C/b>\u003Cspan data-ccp-props=\"{"134245418":false,"134245529":false,"335559738":280,"335559739":80}\"> \u003C/span>\u003C/h3>\n\u003Cp>\u003Cspan data-contrast=\"auto\">The \u003C/span>\u003Cb>\u003Cspan data-contrast=\"auto\">do it once, do it right\u003C/span>\u003C/b>\u003Cspan data-contrast=\"auto\"> mindset is not just about avoiding costly mistakes—it is about building a sustainable, efficient water management system that delivers long-term value. Smart metering is an essential tool, but only if implemented with strategic foresight, robust execution, and financial sustainability.\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-contrast=\"none\">At Horizon Water Infrastructure, our expert team delivers best-in-class solutions, tailored to each water company and its customers. With deep industry expertise, we provide the funding, strategic insight, and delivery capability needed to ensure your smart metering programme is a success from day one—securing water as a vital resource for generations to come.\u003C/span>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/p>\n\u003Ch4>\u003Cb>\u003Cspan data-contrast=\"auto\">Ready to take the next step? Let’s talk. Partner with us to lead the future of water management.\u003C/span>\u003C/b>\u003Cspan data-ccp-props=\"{"335559738":240,"335559739":240}\"> \u003C/span>\u003C/h4>\n",{"acf_fc_layout":855,"style":341},{"acf_fc_layout":859,"buttons":1572,"alignment":363,"colour":1575},[1573],{"button":1574},{"title":112,"url":863,"target":13},"cyan",{"media":1577},{"image":315,"video":315},"\u003C!-- This site is optimized with the Yoast SEO plugin v23.9 - https://yoast.com/wordpress/plugins/seo/ -->\n\u003Ctitle>Do it once, do it right: A smarter approach to water metering - Horizon Water Infrastructure\u003C/title>\n\u003Cmeta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" />\n\u003Clink rel=\"canonical\" href=\"https://wp.horizonwaterinfrastructure.co.uk/insights/do-it-once-do-it-right-a-smarter-approach-to-water-metering/\" />\n\u003Cmeta property=\"og:locale\" content=\"en_GB\" />\n\u003Cmeta property=\"og:type\" content=\"article\" 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